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< Business Process Services

Product Quality Complaints Management

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Product Quality Complaints Management

We reduce product safety risks and streamline workflows to improve overall quality

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Wipro manages operations for global medical device and pharma companies to effectively manage and transform their end-to-end product complaints management requirements. Our seasoned team of over 1,000 associates process more than 700,000+ annual complaints across 35 therapeutic areas and 900 product portfolios.

Typical improvements for Wipro clients :

  1.       100% on time complaint entry and reporting accuracy
  2.        22% improvement in process quality
  3.        12-18% productivity gains year-on-year
  4.        30-40% cost savings via process simplification and automation
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