Grow your business with our AHIP-certified Sales and Licensed Agents

The Annual Enrollment Period (AEP) is the busiest time for Medicare Advantage health plans, and more so for the sales and enrollment teams. Due to the limited time window and the competition to engage and enroll members, health plans witness a seasonal peak in the demand for sales and enrollment staff, tapering down by the end of the year.

For more than 40 years, as a National Insurance Agency operating across the US, Wipro's sales and retention agents have helped clients increase their sales closing ratio, increase persistency and renewal business, expand market reach, and significantly improve member experience.

Why Wipro for your Licensed Sales & Servicing

Value proposition

• Enabling speed-to market by allowing cost-effective ramp-up and ramp-down for seasonal and steady-state demands
• 30% improvements in new business closing ratio
• Significant improvement in member experience and ultimately in star ratings
• Dedicated Licensed Sales Agents supporting all US markets across 50 states
• Flexible pricing models available to support business growth and needs
• Wipro hires, trains and manages the licensed agents who work as an extension of the health plan's internal team to support direct-to-consumer sales, member renewals, and other existing channels like brokers and agencies

Impact delivered

Wipro provided sales support for a regional ACA & Medicare payer

Wipro hired, trained, and managed a compliant, certified licensed sales team dedicated to the carrier within 90 days and expanded into new states within a year. The team delivered call quality results averaging 99.1% annually with sales conversions of over 40% during AEP.

Wipro assisted a first-time outsourcer during the 2020 AEP

Wipro rolled out the quality program which included building a phone queue, scripting, hiring, and training of sales agents in 60 days and achieved a conversion rate of 41%.